1. Introduction

At Blitz, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our outbound marketing platform, including our website, services, and any related applications (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your information.

2. Personal Information We Collect

2.1. Information You Provide to Us

When you sign up for or use our Services, you may provide us with personal information, such as your company name, phone number, email address, and password. This information is necessary to create and manage your account, deliver our Services, and communicate with you.

• Contact details, such as your name, email address, and phone number, provided during registration or when contacting support.

• Campaign data, including the content and recipient lists for SMS, calls, voicemail drops, and postcards you create through our platform.

• Billing information, such as payment details, if you upgrade to a paid plan.

2.2. Automatic Data Collection

We automatically collect certain information when you interact with our Services, including your IP address, browser type, device information, and usage data (e.g., pages visited, features used, and time spent on the platform). This helps us improve our Services and ensure their security.

2.3. User Comments and Content

If you submit feedback, comments, or other content through our Services (e.g., support tickets or campaign feedback), we may collect and store this information to improve our platform and respond to your inquiries.

2.4. Information from Other Sources

We may receive information about you from third-party sources, such as marketing partners or analytics providers, to enhance our Services and provide more targeted campaign recommendations.

3. Types of Information

We collect both personal and non-personal information. Personal information includes data that can identify you, such as your email address and phone number. Non-personal information includes anonymized data, such as aggregated usage statistics, that does not identify you directly.

4. How We Use Personal Information

We use your personal information to provide, improve, and personalize our Services. This includes delivering outbound marketing campaigns, communicating with you about your account, and analyzing usage patterns to enhance our platform’s functionality.

4.1. In Emails and Contact Forms

We use your email address to send account-related communications, such as verification emails, campaign updates, and support responses. Information submitted through contact forms is used to address your inquiries and improve our Services.

5. Pricing and Taxes

• We may use your billing information to process payments for paid plans, including applicable taxes based on your location.

• Pricing information may be shared with payment processors to facilitate transactions securely.

We ensure that all pricing and tax-related data is handled in compliance with applicable laws and regulations, and we do not store your payment information directly on our servers.

6. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

7. Data Shared with Third Parties

We may share your personal information with trusted third-party service providers who assist us in operating our Services, such as payment processors, email service providers, and analytics partners. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

We do not sell or rent your personal information to third parties for marketing purposes. However, we may share anonymized or aggregated data with partners to improve our Services or for industry research.

8. Security Measures

We implement industry-standard security measures to protect your personal information, including encryption, secure data storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of significant changes by posting the updated policy on our website or sending you an email notification.

10. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@blitzblitz.com.